Cultural intelligence (CQ) is the capability to relate and work effectively in culturally diverse situations. It goes beyond existing notions of cultural sensitivity and awareness to highlight a theoretically-based set of capabilities needed to successfully and respectfully accomplish your objectives in culturally diverse settings. Research on cultural intelligence, which to-date spans 98 countries and over 55,000 individuals, demonstrates those with cultural intelligence have skills in four capabilities.
Organizations and universities are using CQ in a variety of ways. CQ Applications include:
- Leadership Development Programs—many organizations are using the CQ Multi-Rater
Assessment as part of executive coaching, senior and mid-level management programs, and most often, in “High Potential” or emerging leadership programs.
- Recruitment, Hiring, and Promotion—cultural intelligence can be assessed in the midst of hiring and used as a metric of performance appraisals.
- Performance Reviews—the CQ Assessments are being used in some contexts as part of the annual review process.
- Team Development—contexts where training and assessment are often used include virtual teams, faculty development programs, IT managers, continued education for nurses, social workers, counselors, etc.
- Diversity and Inclusion Programs—CQ offers a fresh approach to diversity and inclusion (D&I) and provides a data-driven approach to help turn the focus of D&I on potential rather than upon compliance or punitive efforts.
- Global Relocation—organizations use assessments, training, and coaching to prepare and support individuals who are being given an international assignment.
- New Initiatives—organizations use CQ Assessment and training to prepare for and enhance the potential of new initiatives.
- Program Assessment—the CQ Assessments provide a valid way of assessing the effectiveness of various programs (e.g. Study Abroad programs, university departments, high schools, and various organizational training programs) for improving intercultural capabilities.
CQ assessments and training
Our CQ Assessments measures an individual’s capability for working and relating across cultures. Participants complete the assessment online and receive a personalized feedback report that compares their CQ with the worldwide norms, helps them interpret the feedback, and guides them through the process of creating a personal CQ Development Plan. Organizations receive group reports that summarize the scores for an overall group of participants, compare these scores with the worldwide norms, and offer suggestions for how to use the feedback. CQ assessments are either self or multi raters and measure 4 Intercultural capabilities:
CQ Drive (e.g. intrinsic interest)
CQ Knowledge (e.g. understanding or leadership norms)
CQ Strategy (e.g. perspective taking)
CQ Action (e.g. nonverbal adaptability)
ideally suited for multicultural Teams, Inclusion Initiatives and Global Leadership Roles through Fanar Consulting LLC’s founder and certified CQ Advanced (CCA) Dr Ghadah Angawi.